Frequently Asked Questions
Everything you need to know about your skin health journey.
How do I know which products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to ensure you select the best formulas for your specific needs.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan, with any exceptions clearly noted on the product packaging.
What is your return policy for opened products?
We want you to be satisfied with your skin results. If you are not happy with a product, you can return it within 30 days of purchase, even if it has been opened.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your skincare essentials sooner.
Do your products contain artificial fragrances or colors?
No, all Dermalogica products are formulated without artificial fragrances and colors, as well as parabens and SD alcohol, to minimize skin sensitivity.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.